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Frequently Asked Questions & Answers

We've compiled the most frequently asked questions to assist you with most inquiries. If you don't find the answer you're looking for, please Contact Us.

Top 10 Questions about Amtrak Guest Rewards

  1. What are Tier Qualifying Points?
  2. My trip does not appear in My Account Activity. How can I get it corrected?
  3. How can I earn a member tier?
  4. How do I receive credit for tickets purchased without using my membership number?
  5. Will my Amtrak Guest Rewards points expire?
  6. How many points do I need for a redemption?
  7. My tier status is not up-to-date. Why?
  8. I enrolled, but my 500 bonus points haven't been posted to my account. Why?
  9. How do I earn Select, Select Plus, or Select Executive status?
  10. How many Amtrak Guest Rewards points do I earn for my travel?

Earning Points

Redeeming Points

Account Activity and Information

Select, Select Plus, Select Executive Membership