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Frequently Asked Questions & Answers

We've compiled the most frequently asked questions to assist you with most inquiries. If you don't find the answer you're looking for, please Contact Us.

Top 10 Questions about Amtrak Guest Rewards

  1. What are Tier Qualifying Points?
  2. My trip does not appear in My Account Activity. How can I get it corrected?
  3. How do I receive credit for tickets purchased without using my membership number?
  4. How can I earn a member tier?
  5. Will my Amtrak Guest Rewards points expire?
  6. My tier status is not up-to-date. Why?
  7. Why Connect to Facebook
  8. I enrolled, but my 500 bonus points haven't been posted to my account. Why?
  9. How do I earn Select, Select Plus, or Select Executive status?
  10. What are Select Executive Earned Upgrades?

Earning Points

Redeeming Points

Account Activity and Information

Select, Select Plus, Select Executive Membership