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Frequently Asked Questions & Answers

We've compiled the most frequently asked questions to assist you with most inquiries. If you don't find the answer you're looking for, please Contact Us.

Top 10 Questions about Amtrak Guest Rewards

  1. How can I earn a member tier?
  2. Will my Amtrak Guest Rewards points expire?
  3. What are Tier Qualifying Points?
  4. My trip does not appear in My Account Activity. How can I get it corrected?
  5. How do I receive credit for tickets purchased without using my membership number?
  6. How many Amtrak Guest Rewards points do I earn for my travel?
  7. My tier status is not up-to-date. Why?
  8. I redeemed Amtrak Guest Rewards points for Amtrak travel, and then didn't take my trip. How can I get my points back?
  9. How do I collect my redemption item?
  10. How do I earn Amtrak Guest Rewards points?

Earning Points

Redeeming Points

Account Activity and Information

Select, Select Plus, Select Executive Membership