Frequently Asked Questions & Answers
We've compiled the most frequently asked questions to assist you with most inquiries. If you don't find the answer you're looking for, please Contact Us.
Top 10 Questions about Amtrak Guest Rewards
- How can I earn a member tier?
- Will my Amtrak Guest Rewards points expire?
- What are Tier Qualifying Points?
- My trip does not appear in My Account Activity. How can I get it corrected?
- How do I receive credit for tickets purchased without using my membership number?
- How many Amtrak Guest Rewards points do I earn for my travel?
- My tier status is not up-to-date. Why?
- I redeemed Amtrak Guest Rewards points for Amtrak travel, and then didn't take my trip. How can I get my points back?
- How do I collect my redemption item?
- How do I earn Amtrak Guest Rewards points?
Earning Points
- Why Connect to Facebook
- Why save my card to Google Wallet?
- What are Tier Qualifying Points?
- How do I earn Amtrak Guest Rewards points?
- How many Amtrak Guest Rewards points do I earn for my travel?
- What are the benefits to linking my Amtrak.com and Amtrak Guest Rewards accounts?
- Can I earn points for buying a monthly pass/multi-ride ticket?
- How can I earn a member tier?
- How are the points awarded on sleeper or car (Auto Train) accommodations, when several passengers are listed on the same reservation?
- How do I earn points with the Amtrak Guest Rewards® MasterCard® credit card from Chase?
- Why didn't I earn points for my Metrolink or MARC trip?
Redeeming Points
- I redeemed Amtrak Guest Rewards points for Amtrak travel, and then didn't take my trip. How can I get my points back?
- Do blackout dates apply when redeeming for Amtrak travel?
- How do I collect my redemption item?
- Can I return an item if I change my mind after I redeem?
- I don't have enough points for the reward I want. Can I combine my points with my spouse's points or add cash to my points?
Account Activity and Information
- How do I update my account information?
- I recently changed my last name, how do I update my account information?
- My assistant/relative often books my travel, is he/she able to access my Amtrak Guest Rewards account to manage my travel, account information and point balance?
- How can I find out my point balance?
- What are Tier Qualifying Points?
- How can I make sure to receive statements about my account?
- My tier status is not up-to-date. Why?
- My trip does not appear in My Account Activity. How can I get it corrected?
- I enrolled, but my 500 bonus points haven't been posted to my account. Why?
- I recently enrolled, and just realized that I need to correct some of my information. Can I do that?
- I recently enrolled via my mobile phone and have not completed my enrollment yet. What program benefits am I eligible to receive?
- I recently enrolled via my mobile phone and have not completed my profile yet. How do I do that?
- How can I find information about a previous reward order?
- My personal information is incorrect; how do I correct it?
- Will my Amtrak Guest Rewards points expire?
- What are the service center hours?
- How do I receive credit for tickets purchased without using my membership number?
- How do I register for a promotion?
- Does Amtrak Guest Rewards use cookies to personalize my experience?
- Why do you request personal information (trip purchase, birthday, etc.) in my member profile?
Select, Select Plus, Select Executive Membership
- What additional benefits do Select members enjoy?
- What benefits do Select Plus members enjoy?
- What are the benefits of Select Executive status?
- How do I earn Select, Select Plus, or Select Executive status?
- When do I start earning Tier Bonus Points? And when are they awarded?
- What is the Rule Buster award?
- What are ClubAcela®, Amtrak Metropolitan LoungeSM and First class lounges and where are they located?
- What is Select Executive? And how is it earned?
- Do Select Executive members receive an annual membership kit?
- What are Select Executive Earned Upgrades?