Frequently Asked Questions & Answers
We've compiled the most frequently asked questions to assist you with most inquiries. If you don't find the answer you're looking for, please Contact Us.
Top 10 Questions about Amtrak Guest Rewards
- What are Tier Qualifying Points?
- My trip does not appear in My Account Activity. How can I get it corrected?
- How can I earn a member tier?
- How do I receive credit for tickets purchased without using my membership number?
- Will my Amtrak Guest Rewards points expire?
- My tier status is not up-to-date. Why?
- How many points do I need for a redemption?
- I enrolled, but my 500 bonus points haven't been posted to my account. Why?
- How do I earn Select, Select Plus, or Select Executive status?
- How many Amtrak Guest Rewards points do I earn for my travel?
Earning Points
- Why save my card to Android Pay?
- What are Tier Qualifying Points?
- How many Amtrak Guest Rewards points do I earn for my travel?
- How can I earn a member tier?
- Can I earn points for buying a monthly pass/multi-ride ticket?
- How are points awarded for sleeper car accommodations when several passengers are listed on the same booking?
- How are points awarded for Auto Train vehicles when several passengers are listed on the same booking?
- Why didn't I earn points for my Metrolink or MARC trip?
Redeeming Points
- How many points do I need for a redemption?
- I redeemed Amtrak Guest Rewards points for Amtrak travel, and then didn't take my trip. How can I get my points back?
- Are there blackout dates?
- Why do peak travel times require more points?
- Why is "No Price" shown when searching redemption travel?
- How do I collect my redemption item?
- Can I redeem for multi-ride tickets?
- Can I return an item if I change my mind after I redeem?
- I don’t have enough points for the reward I want. Can I combine my points with my spouse’s points or top off my account to redeem for a reward?
- How do I redeem my points for Amtrak travel?
- How do I transfer points?
Account Activity and Information
- What are the benefits of the Amtrak Guest Rewards® World Mastercard®?
- How do I update my account information?
- I recently changed my last name, how do I update my account information?
- My assistant/relative often books my travel, is he/she able to access my Amtrak Guest Rewards account to manage my travel, account information and point balance?
- How can I find out my point balance?
- What are Tier Qualifying Points?
- How can I make sure to receive statements about my account?
- My tier status is not up-to-date. Why?
- My trip does not appear in My Account Activity. How can I get it corrected?
- I enrolled, but my 500 bonus points haven't been posted to my account. Why?
- I recently enrolled, and just realized that I need to correct some of my information. Can I do that?
- I recently enrolled via my mobile phone and have not completed my enrollment yet. What program benefits am I eligible to receive?
- I recently enrolled via my mobile phone and have not completed my profile yet. How do I do that?
- How can I find information about a previous reward order?
- My personal information is incorrect; how do I correct it?
- Will my Amtrak Guest Rewards points expire?
- What are the service center hours?
- How do I receive credit for tickets purchased without using my membership number?
- How do I register for a promotion?
- Does Amtrak Guest Rewards use cookies to personalize my experience?
- Why do you request personal information (trip purchase, birthday, etc.) in my member profile?
Select, Select Plus, Select Executive Membership
- What additional benefits do Select members enjoy?
- What benefits do Select Plus members enjoy?
- What are the benefits of Select Executive status?
- How do I earn Select, Select Plus, or Select Executive status?
- When do I start earning Tier Bonus Points? And when are they awarded?
- What are ClubAcela®, Amtrak Metropolitan LoungeSM and First class lounges and where are they located?
- What is Select Executive? And how is it earned?
- Do Select Executive members receive an annual membership kit?
- What are Select Executive Earned Upgrades?